01
You learn about a problem from customers
The form does not send enquiries, payment fails or a page is inaccessible – the buyer notices first, not the team.
Support that protects your revenue.
We monitor accessibility and speed, update system, maintain backups copies, resolve incidents and close minor adjustments. With fixed response time and understandable monthly report about completed work.
When this needed
The most expensive failures happen where where for system nowho is not responsible
Support is needed when website downtime directly stops sales and the company has no one monitoring the systems daily.
02
Updates are postponed
CMS, module and library versions are outdated. Every month without updates increases breach risk and future update cost.
03
Backup copies that have not been checked
Backups supposedly is, but restoration not tested. The real price this is discovered in day an outage.
04
Small fixes wait for weeks
Changing banner, price or text can only through developer, which busy another project.
Support is not just “something to repair every month”. This agreement about that, for which time and who responds, when something breaks.
Scope work
What included in technical forsupport
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01
Monitoring accessibility and speed
Automated test website, key scenarios and forms. We learn from incidents rather than making you investigate them.
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02
Updates and security
Updates CMS, modules and dependencies on test environment, test compatibility, basic protection and access control.
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03
Backup copies and restoration
Regular copies for agreed schedule and periodic test restoration. A backup without a restoration test restoration not counts.
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04
Incident resolution incidents
Response for agreed time, search reasons, temporary decisions for needs and permanent fix with description that, that happened.
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05
Minor adjustments
Text, banners, pages, fields forms, setup – in within agreed hours month, for transparent queue tasks.
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06
Report and recommendations
Every month: that completed, how many time spent, which risks remain and that worth plan next.
Boundaries: support not includes development new functionality, redesign and migrations. We estimate such work separately so the monthly package does not turn into an unplanned hidden project.
Time response time
Different challenges have different priority
Priorities are defined in agreement to launch, so that in moment an outage not be disputes about that, that consider urgent.
- 01 · CriticalWebsite unavailable, not go through payment or not arrive enquiries – response {{TIME}}
- 02 · HighBroken key scenario for parts users – response {{TIME}}
- 03 · Routineerror without direct impact on sales – response {{TIME}}
- 04 · PlannedMinor adjustments and changes content – in in the queue current month
Time response time – this start work above task, and not guaranteed time resolution. Resolution time resolution depends from reasons and accessibility of external services, and we report its immediately after diagnostics.
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01
meeting and access
30 minutes online: which system, who maintained earlier, that already broke and how critical downtime.
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02
technical review
state code, updates, backups, hosting and monitoring. list work, which needed close to launch support.
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03
Runbook and launch
Priorities, time response time, channel enquiries, scope hours. We set up monitoring and backup copying.
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04
Monthly cycle
work for queue tasks, report about completed work and recommendations, that worth plan next month.
Cost
price depends on complexity systems and required time response time
Hosting, licences and external services are paid separately their providers.
technical reviewOne-off
from $800
state systems, risks and list work to launch support. Document remains in you.
- Verification updates and security
- state backups and hosting
- Speed and mistakes
- Priority list work
Monthly supportEvery month
from $600 / month.
Monitoring, updates, backups, resolution incidents and agreed scope hours on adjustments.
- Monitoring and alerts
- Updates on test environment
- Backup copies and test restoration
- Fixed time response time and report
Questions
What usually ask about forsupport
Yes, after technical review. We review state code, updates, access and backup copies, identify risks and work, needed to launch support.
Time, for which we take requests in work and report plan actions. Time resolution depends from complexity: incident with outage website and minor adjustment have different timelines, and we fix their separately.
{{HOURS ROLLOVER POLICY}}. We fix this in agreement to launch, so that not arise disputes at the end of month.
By default – in working hours. Extended mode and on-call coverage are agreed separately for projects, where downtime directly stops sales.
Access remain yours. We work for separate user accounts with minimum necessary permissions, and after end cooperation they are revoked.
Support retains system in working condition and covers minor issues. Changes, that affect on business-logic or new functionality, handle as separate work with estimate and plan.
Start
Let us start with system review – it will show real risks
30 minutes online with founder. We will review state your website or product and we will say, which support mode needed, and for that not worth pay. Summary we will send in writing.